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Services
George Klein and Associates CC offers a wide range of services all related to market information gathering, analysis and strategy. Services include the following:
Overview of South African business environment:
- Socio-political background, regional distribution of GGP. population, financial structure, growth, inflation
Market quantification...
- market size, market shares, growth, competitor activity etc.
Market Information...
- Formulation and implementation of market strategies
Market segmentation studies...
- Assessment of product and service profiles required by different industrial and commercial sectors
Usage of and attitude toward products and services...
- Current-, future- and discontinued usage, most favoured products, products known but never used and reasons
Customer needs...
- Needs ranked in order of importance. Critical success factors
Supplier performance...
- Extent that suppliers are matching customer needs.
New product and service acceptance...
- Quantification of likely sales after features are shown and explained - at different price levels, perceived benefits/disadvantages.
Buyer and specifier behaviour...
- Buying patterns, demographics, perceptions, considerations
Market intelligence...
- Competitor activity, turnover, distribution, product range, pricing.
Locating business partners and representation...
- Profiling and short listing of likely business partners and distributors
Corporate image...
- Measurement of client and competitors' images against a basket of customer needs
Communication audit...
- How do customers want to be communicated with -through advertising, mail shots, representative calls, newsletters, demonstrations, price lists.
Pricing and distribution...
- Measurement of price elasticity, preferred method of buying - direct, through distributors, installers, retailers.
Forecasting...
- Likely demand over short and medium term - to 5-years
Feasibility studies...
- Market profiling, barriers to entry, likely demand.
Survey methodology involves:
- Personal face-to-face interviews
- Telephone interviewing
- Postal self-completion interviews
- Desk research
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